Supporting you and your companions
Our PrimePaws customer care specialists are here to answer all your inquiries regarding our natural pet range.
Drop a Message 🐾
Do you have questions about our premium supplies or an existing order? Our dedicated crew is ready to help you and your furry friend. Simply fill out the form below today.
Email our experts
Our animal wellness consultants are thrilled to assist you and your beloved pets. We strive to address every inquiry within one business day of receiving your message.
Contact Our Office Directly
ola@primepaws.com.br
contato@primepaws.com.br
Phone us
407 749 5050
Call now
407 749 5050
Flagship
Rua dos Pets, 123
Address
Av. Paulista, 1000, São Paulo - SP
Pet Parent FAQs here
What is the shipping duration?
Packages typically land on your doorstep within 3 to 7 business days, depending on your region and the method selected.
Is everything truly all organic?
Absolutely, we carefully screen every supplier to guarantee that only sustainable and organic materials reach your pet.
Can I check my delivery status?
Once your pet supplies depart, we will send an email containing a link to monitor the shipment all the way to your door.
What if my cat or dog doesn't like a product?
We provide a 30-day window for exchanges on new, unopened items. Please contact our pet happiness team to begin the return process.
Are there any active sales?
Indeed. Join our loyalty newsletter list and enjoy a 10% discount on your initial purchase of PrimePaws goods.